Age: 48
Ethnicity: North African
Occupation: Teacher
Background: First underwent banding in several years ago. Realised within weeks that surgery had not been successful, but struggled to get back in the system.
Surgery: Hemorrhoid banding
Waiting list: Was predicted a 16 months' wait at local hospital, and 9 months in a hospital further away. Took advantage of a cancellation.
Top priorities:
- Quality of the surgery
- Waiting times
- Number of operations
Values:
- Longer hospital stay if needed
- Access to ward advice
- Fairness
- Effective care
Biggest challenges: