Age: Mary's son is 3
Ethnicity: white
Occupation:
Background: Son had problems since he was a baby. Went to see an ENT specialist after an A&E visit.
Surgery: ENT (tonsils and adenoids removed)
Waiting list: October 2023 - January 2024
Top priority:
- Quality of the surgery
- Waiting times
- Number of operations
Values:
- Holistic care
- Taking pressure off the system by treating patients in a less intensive environment when possible
- Longer hospital stay if needed
- Reducing chance of cancellations
Biggest challenges: