Age: Jill's mum is 78
Ethnicity: White
Occupation: Accountant
Background: Jill works full time and has a family of her own. She lives 30 minutes from her mum and cared for her mum after a recent achilles injury. Her mum was underwent surgery in a surgical hub.
Surgery: Knee replacement
Waiting list: Her mum waited from November 2023 - October 2024
Top priority:
- Are hubs are a good idea? “[Surgery] is inconvenient, painful, awful. But already Mum’s knee is so much better. And there are so many people waiting.”
Values:
- Minimising pain after discharge
- Minimising risk after discharge
- Having aids and training at home
Biggest challenges:
- Understanding and navigating the system.For example, to obtain more morphine after discharge.
- Length of stay in hospital
- Mixed messages from her mum/ Mum seemingly confused
- Combining work and care