Age: Fi's grandma is 84
Ethnicity: British Asian
Occupation:
Background: Grandma put off surgery for about ten years. She became housebound because of it.
Surgery: Knee replacement
Waiting list: > 1 year (predicted); gone private
Top priority:
- Quality of the surgery and waiting time
Values:
Biggest challenges:
- Doctor didn’t seem keen to put grandma on waiting list
- Language barriers